If you’ve purchased a set from us in the past, we’ve stored you Pitlock keycode and can look it up for you. If you purchased from a separate source, you will need to reference the keycode on the slip of plastic that was included in your set (for example, #7XFRM30.)
Replacing a lost key:
For purchasing a replacement key, there is no need to contact us before making a purchase. Although there are hundreds of different Pitlock keys, we carry multiple sets of each one. In the rare case that we happen to be backordered on your specific key at the time of placing your order, we will let you know immediately and offer to refund you in full. In most cases, we will have additional keys available in a matter of days.
Buying an extra key with your package:
If you order a 3rd (or 4th) key at the same time as a full skewer set, you do not need to enter a specific code here. We will make sure that the keys ordered match your set.
Emergency Key Replacement
If you have an emergency and need a replacement key urgently, we will rush order keys with 2-day USPS shipping upon special request. Please place your order through the site normally and send a follow-up email to firstname.lastname@example.org.
Is there anything else I need?
These keys are critical, but can be easily lost. We highly recommend purchasing a keychain tool as a handy way to keep your Pitkey with you at all times. This tool easily gives you enough leverage to tighten or loosen your Pitlocks as needed. Please note that keychain tools are not compatible with solid axle keys.