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Returns

We do our best to get your order right the first time. If you believe you have received the wrong product, or a defective product, we will cover shipping costs to send you a replacement piece as quickly as possible, and a shipping label to return the pieces you received in error/defect.

In all other cases, returns or exchanges are accepted for unused product (without obvious signs of wear), but customers are expected to pay return shipping costs. Replacement products will be sent as soon as the original product is received.

If you would like to make a return or exchange, please contact us by email at info@urbanbiketech.com, or by phone at (530) 776-5501.